ABOUT THE EXPERIENCE
What can I expect from the event?
PAW Patrol Live! provides a unique entertainment opportunity for you and your child. As a child's first theatrical performance, it marks the beginning of a lifelong journey of enjoying and learning through live performance. Here are a few things to remember as you plan your visit.
Most children are familiar with entertainment that happens on television and computer monitors. Explain that this will be different, because there will be a story happening live in front of them. The story doesn't stop if you leave the room, but there will be a break in the middle.
Have fun! Sing along, dance, clap, and join in the audience participation elements. But, be safe as well as considerate to those around you. Please don't allow your child to stand on chairs or put your child on your shoulders.
Please also note that during the show there are flashing lights and spotlights, and there may be confetti at the end.
Where is the experience located?
PAW Patrol Live! will take place in six cities around the Netherlands:
- Rotterdam - Nieuwe Luxor Theatre Rotterdam
- Amsterdam - Rai Theatre Amsterdam
- Maastricht - Maastricht MECC-M Theatre
- Groningen - Groningen Oosterport / MartiniPlaza
- Almelo - Almelo Theatre Hotel
- Den Haag - Den Haag World Forum
Does the experience take place in an indoor or outdoor venue?
This experience is held indoors in an air-conditioned theatre.
How long does the experience last?
The show is approximately 95 minutes long including a 20-minute intermission.
Will food and beverage be available on site for purchase?
Food and beverages will be available for purchase at the event. For details, visit your local venue's website:
- Rotterdam - Nieuwe Luxor Theatre Rotterdam
- Amsterdam - Rai Theatre Amsterdam
- Maastricht - Maastricht MECC-M Theatre
- Groningen - Groningen Oosterport / MartiniPlaza (Venue TBC)
- Almelo - Almelo Theatre Hotel
- Den Haag - Den Haag World Forum
Is there parking available?
We recommend travelling to the venue by public transport. For the most up to date information about parking please check with your local venue:
- Rotterdam - Nieuwe Luxor Theatre Rotterdam
- Amsterdam - Rai Theatre Amsterdam
- Maastricht - Maastricht MECC-M Theatre
- Groningen - Groningen Oosterport / MartiniPlaza (Venue TBC)
- Almelo - Almelo Theatre Hotel
- Den Haag - Den Haag World Forum
Will there be additional sessions?
Unfortunately, we cannot guarantee there will be extra dates. Please refer to the experience page for updated information on availability, as those are the confirmed dates and timings.
Will there be interaction with the performers?
This will be a seated theatre performance but expect a lot of interaction from your seat where you will be invited to stand up, dance, and clap-along to your favorite songs!
Will there be merchandise for sale?
Yes, we offer PAW Patrol Live! souvenirs for sale at our concession stands. Our offerings include character plush, an activity book/show program, light up toys, and branded keepsake items that children can enjoy as a remembrance long after the show is over.
ABOUT TICKETS
Where can I get tickets?
- In the Fever App, available on Google Play and the Apple Store
- On the Fever website
Can I purchase tickets at the door?
Tickets will not be sold on site; they can only be purchased in the Fever App or on the Fever website.
Can I transfer my tickets to another person?
Yes, you can transfer your tickets to anyone for free. It is as easy as clicking "Transfer Tickets" on your ticket in the Fever App. Please contact us if you need additional help. Make sure to include your ticket order number.
Do I need to print my ticket?
You can find your ticket in the "Tickets" section of the Fever app (you can download it from the Apple App Store or Google Play). Please remember to log in with the same login method used to make the purchase. You will also find your QR code in your purchase confirmation email.
I can't find my ticket. What should I do?
You can view your ticket in the Fever app, within the Tickets section. If you don't have the app installed, you can download it from the Apple Store or Google Play. Remember to log in using the same account that you used when buying the tickets. If you still cannot find your ticket, please contact us.
Can I change the date of my ticket? Are refunds allowed?
For this event, all sales are final and tickets can't be refunded, changed or modified. For more information, please refer to our T&Cs.
Can I make a group booking?
You can make group bookings up to the amount of tickets our app/web allows you to purchase (based in availability). No special group bookings will be made for this event.
Do you offer press passes?
If you would like a press pass, please contact [PR email address to be added].
ABOUT ACCESS TO THE EVENT
Do I need to arrive at the start of my scheduled session?
Doors open one hour prior to showtime. Allow ample time for traffic, parking delays, and entrance to the venue. Once you arrive, you may want to take your child to the restroom and get refreshments in order to be seated and ready by show time.
What happens if I arrive late?
If you arrive late, you may not be able to enter the show.
Can I bring animals? Are service dogs allowed?
Please contact the venue for clarification. Service dogs may be allowed in certain circumstances:
- Rotterdam - Nieuwe Luxor Theatre Rotterdam
- Amsterdam - Rai Theatre Amsterdam
- Maastricht - Maastricht MECC-M Theatre
- Groningen - Groningen Oosterport / MartiniPlaza (Venue TBC)
- Almelo - Almelo Theatre Hotel
- Den Haag - Den Haag World Forum
Is the show accessible?
We believe in making PAW Patrol Live! an enjoyable experience for all families. To assist in making your PAW Patrol Live! experience the best it can be, here is some information about our show:
- Lights: PAW Patrol Live! features theatrical lighting that may shine into the audience.
- Sensory Provisions: Please reach out to your local venue to learn about their accommodations.
- Sound: PAW Patrol Live! has a sound level of 90dB with the occasional peak at 100dB.
- Special Effects: There is a confetti cannon used in the finale of each performance.
For the most up to date accessibility information please see your local venue's website.
What are the prohibited items at the experience?
Food and beverages, flash photography, alcohol, smoking, vaping, and anything that may disturb the other patrons are not allowed in the venue.
Do you offer carer tickets?
For enquiries about carer tickets please contact our support team at hello@feverup.com
Is the experience accessible for deaf/visually impaired people?
The show contains both visual and audio elements.
Will there be strobe lights?
This event won't include strobe lights; PAW Patrol Live! features theatrical lighting that may shine into the audience.
Are there chairs available? Can I be seated during the experience/exhibition?
This is a seated experience, so seating will be available for every guest.
Will restrooms be available on site?
This venue has restrooms—please ask our staff on site for directions.
Can I take photos or record the experience?
Yes, we wouldn't want you to miss the opportunity to capture this special moment in a child's life! However, professional photography and videotaping are strictly prohibited without prior written consent from VStar Entertainment Group. Even if your camera gear just appears professional, you may be asked to take it out of the performance space.
Many of the venues we visit have their own camera policies, which their staff members must enforce. We recommend checking your local venue's policy, too, just to be sure!
Is there a Lost & Found?
We would recommend asking the staff at the venue if they have found your belongings. If you cannot ask them on site, please contact us.
Is coat check available?
Please contact the venue for more information.
Is there an age requirement?
All ages are welcome! Everybody who has reached their first birthday requires a ticket.